Following the issue that occurred at the end of May – where some SL transaction history was misinterpreted and a machine’s continuous refund to a player whom was pulling very fast in a laggy region had been mistakenly accused as hack and to steal money from the machine’s owner – I have decided to make the gacha machine’s auto-refund feature optional.
This means from now on you will able to decide whether to use or not the auto-refund feature on all your machines. For those of you who don’t know what I am talking about, the auto-refund is a feature included into the MD Gacha Machine script that provides to refund the player if for any reason the the pull fails and no prize is given. The most common reasons why the auto-refund feature could kick in are:
- The user is playing too fast and due to script-time/region lag/server-time the machine cannot validate the pull;
- The machine is already processing another player’s pull;
- The player is blacklisted;
- The machine is associated to an event which is not started yet or already over;
I perfectly understand the great responsibility I have when my scripts have access to your balance (a.k.a. they are given debit permission) and I can assure you that as far as I know there are no known hacks that could steal your money. The refunds are made only if they follow a payment (credit transaction).
On the other hand I heard your concerns and worries and I have decided to release a little update which will make the auto-refund feature optional, so you can decide which way suits you best.
You can disable the auto-refund from the MD Gacha Machine page at MD Labs Online Services , toggling the corresponding option under the “Store Management” tab. This action alone is unfortunately not enough to prevent the MD Gacha Machine script to refund in all the cases listed above: for this reason I am releasing a little update for the MD Gacha Machine Script too, targeted 3.2.1, which will fully disable the auto-refund feature.
Keep in mind that the option is store-wide and this means that when you enable or disable it, ALL your machines in-world will be affected. Please note: at the moment of this writing (and by default setting) the auto-refund option is turned ON for all of you; if you want to disable it you have to expressly go to the MD Gacha Machine page and turn it off as reported above.
Needless to say the auto-refund feature was introduced to simplify the store owner’s life by reducing the customer-service time in case of missing transactions/deliveries where the player pay and gets nothing.
The update will affect the following products:
- MD Gacha Machine Script
- MD Gacha Machine
- MD Gacha Machine (MESH)
- MD Gacha Machine (MESH #2)
- MD Gacha Machine Script for Events
The roll out of the update will be incremental starting from MD Gacha Machine Script, and expanding to other versions in the next days.
As always the new version is available for free to all whom purchased it already, you can get it via update from one of your machines (owner menu>update) or through the redelivery terminal at MD Labs in-world store.